PRIVACY POLICY | Pochito Sydney

Pochito takes seriously the privacy of those that visit our web site. We have established this Privacy Policy to communicate what information we collect and how that information is used and safeguarded. By accessing this website you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice. When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user's browser type. We also collect specific information regarding the user's session on our website. This includes items such as the date and time of the visit and the pages viewed. Sometimes we ask a user to voluntarily provide personally identifiable information (PII). This information generally includes, but is not limited to, name, e-mail address, and telephone number. We request this information when the user requests one of the following:

- To receive specific information from us such as a white paper or code sample

- To sign up for a mailing list

- To correspond with us

- Or any other such activity that we deem necessary

Pochito does not collect any personally identifiable financial or health-related information. We do not intentionally collect information from children under the age of 13. Non-personally identifiable information (non-PII) is collected to allow us to analyse how our website is used and to improve the content and service the website provides. Personally identifiable information is collected for analysis to improve the content of the website and the services we provide the user. Pochito owns the collected information and will not sell, trade, or rent the information to others. We may use the information to continue contact with the user. This may include contact such as follow-up calls, e-mail correspondence, or mail correspondence to follow-up on the contact or to provide marketing information about promotions, new services, or important website changes. Pochito may share this information with its business partners for the specific purpose of a promotion or service offering. "Cookies" are small pieces of information that are placed on a web user's hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a Web site transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many major Web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of this site if you do so. Pochito utilises industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24 hour premise monitoring are also employed. Finally, access to PII is limited to a small number of personnel and on a need-to-know basis. Pochito website may contain links to other internet web sites. Pochito neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-Pochito web sites. Based on the information a user has provided, Pochito may send e-mail correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.

REFUNDS & RETURNS POLICY

To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Pochito is committed to providing our valued customers with high-quality, freshly cooked and ready to eat in-store or take-away. However, we do understand sometimes refund requests may be made. This policy sets out circumstances in which we may provide refunds in respect of a specific issue, at our absolute discretion. We will gladly replace or refund incorrect products received or products that have been damaged or spoiled. Pochito will not issue refunds for:

Change of mind or incorrect product choice.

If the food has spoiled as a result of not been consumed within a reasonable time after it has been received by the customer.

For all returns and replacement enquires please call on Pochito by phone or email within one hour of receipt of your order.

PRE - ORDER POLICY

Our system allows you to place orders 24h before pick up. Orders that are placed via our online ordering system trigger a confirmation email which states the order, payment type, pickup date and time and other relevant information, including the venue phone number should you wish to connect with us. Your order is also confirmed on the checkout screen with the same details. Orders placed more than 14 days in advance will be cancelled and refunded.